FAQ


Payment methods
On our website we accept credit cards and PayPal.
It is also possible to pay by Interac transfer (by email only - coastline.brand@hotmail.com) when picking up the order in person in Rimouski.

Free shipping < br> Shipping is free anywhere in Canada with any purchase of $ 100 or more.
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Taxes
There are no taxes on our products. the Coastline brand.

Delivery times
Please allow 2 to 3 working days for the preparation of your ordered.
Then allow 3 to 7 working days for standard delivery and 2 to 3 days for expedited delivery.
Please note that with the current pandemic situation, delays beyond our control may occur.

For in-person pickup in Rimouski, please contact us by email to set up a time for the picking. We will also email you the address.

Return and Refund
You can get a full refund if you return a item damaged or defective within 15 days of the date of purchase and we require a supporting photo. The refund is made according to the method of payment by which you paid. The refund is made within days of receipt of your item. The transport costs for a return are at our expense. However, if the item is returned due to inaccurate size or otherwise, the return shipping costs will be at your expense. Returns and refunds do not apply to items sold during a final sale.